Privacy Commitment

Data Collection Practices

We gather and manage various types of personal information, including:

How Your Information is Used

Your personal information serves these key purposes:

• Service Provision and Contract Fulfillment:
  • We handle the processing and management of your vehicle rental bookings and agreements. This includes verifying your identity and confirming that you meet our rental criteria. We also facilitate the collection and return of vehicles, along with processing payments, deposits, and any applicable charges.
• Customer Communication (Contractual Obligations and Legitimate Interests):
  • We will send you booking confirmations, updates, and essential rental details. Our team will address your inquiries and offer customer support. You'll receive notifications regarding any changes to our services or policies.
• Marketing Preferences and Permissions:
  • We will send you promotional offers, newsletters, and service updates based on your consent or our legitimate interest. You can opt out whenever you choose.
• Service Enhancement through Legitimate Interest:
  • Evaluating website activity to refine user experience and site functionality. Conducting assessments to improve our vehicle fleet and service offerings.
• Compliance with Legal Standards:
  • Adhering to local laws, regulations, and tax obligations. Protecting against fraud and maintaining service integrity. Addressing disputes and upholding our terms of service.

Data Sharing Practices

Sharing Your Personal Information

• Service Partners: We collaborate with third-party companies, including payment processors and IT support, to facilitate our services. These partners are contractually required to safeguard your data.

We do not share your personal information with third parties.

4. Protecting Your Data

We employ a range of technical and organizational measures to safeguard your personal information from unauthorized access, changes, disclosure, or destruction. These measures encompass encryption, access controls, secure servers, and routine security assessments. Nonetheless, it is important to recognize that no method of electronic transmission or storage is entirely secure.

Data Retention Policies

At Car Hire Carlisle, we retain your personal information solely for the duration necessary to achieve the purposes for which it was collected. This includes compliance with legal, accounting, and reporting obligations. The length of time we hold your data depends on the specific type of information and the context in which it is processed.

Your Rights Explained

Your rights under UK data protection law are as follows:

• Access to Your Information: Obtain a copy of your personal information held by us.

Contact us to exercise your rights.

Cookies and Data Tracking

Our website employs cookies and related technologies to improve your browsing experience, analyze visitor data, and tailor content to your preferences. You can adjust your cookie settings anytime through your browser options to control how we collect and use this information.

Policy Modifications

We may revise this Privacy Policy from time to time to align with changes in our practices or legal obligations. Any updates will be reflected on this page along with a new "Last Updated" date. We recommend that you review this policy periodically to stay informed.

Contact Information

For inquiries regarding our Privacy Policy or data practices, please reach out: